Integrated Ticketing System
What's an integrated ticketing system and what are the pros of employing one? How does it differ from other kinds of customer support?
If you have purchased a hosting package and you have certain questions connected to a given feature/function, or if you’ve come across a certain obstacle and you need help, you should be able to touch base with the respective help desk support team. All web hosting companies use a ticketing system irrespective of whether they offer other means of contacting them aside from it or not, since the quickest way to handle an issue most often is to open a ticket. This kind of communication renders the responses exchanged by both sides simple to track and allows the support engineers to escalate the case if, for example, a server administrator must intervene. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you have to have at least 2 different accounts to contact the customer care team and to actually administer the hosting space. Constantly switching between the accounts could sometimes be a drag, not to mention the fact that it takes a very long period of time for the vast majority of web hosting providers to respond to the tickets themselves.
Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting
from us, you’ll never have to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any support ticket whilst you’re browsing your files or changing different settings. The ticketing system is being closely monitored 24x7x365 by our customer care team members and the response time is no more than 60 minutes, but it seldom takes more than twenty minutes to receive assistance. In stark contrast to some other web hosting providers, we do not charge more for using the ticketing system, so you can contact us as often as you like and request info with regard to any billing or technical problem. You can also read a variety of educational articles, which will help you tackle the most commonly confronted predicaments on your own.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is more convenient to manage everything from one single place, so we have implemented a support ticket system into the custom Hepsia Control Panel, which is offered with each semi-dedicated server
package. This will permit you to handle the correspondence with our tech support staff together with your disk space, which goes to say that you won’t have to memorize an additional logon name for another interface. You’ll be able to post a new ticket or to check the status of an old one with less than a couple of clicks whilst you are browsing the files within your semi-dedicated account. Plus, you can look through older tickets using a smart search filter or take a look at applicable knowledgebase articles, which offer solutions to commonly faced issues. The built-in trouble ticket system is closely monitored 24-7 with the maximum ticket response time being only sixty minutes, so there’ll always be somebody to assist you.