Tech Support Channels
A Sixty–Minute Ticket Response Time Guarantee
Each assistance request you send to us will be attended to within maximum 60 min. If for any reason whatsoever your ticket or e–mail calls for additional assistance from a system administrator, we will timely forward it and leave a comment to notify you that your matter is being examined. If you order our Administration Services package, all of the tasks included there will be performed at a time that is suitable for you.
A Premium–Quality Tech Support Service
- We’ll be at your disposal 24x7x365 to reply to any enquiries that you may have connected with our Web Site Control Panel or any of the applications that we have preinstalled for your convenience on the dedicated hosting server. If you also need help tackling server administration tasks, take a look at our Administration Services package, which includes backup disk storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as problem troubleshooting and installation procedures.
A User–Friendly Help Section
Our Web Site Control Panel has been preinstalled for each Linux dedicated hosting server. Among its features is a rather handy integrated knowledge base that will walk you step by step on all the tasks that you can perform. The majority of help articles have video versions which show all the operations that you can perform in a highly illustrative manner. You will find the how–to articles and the video tutorials in the top right corner of each Web Site Control Panel section.